TELEPHONE SYSTEMS

Q. What type of phone systems do we offer? Manufacturers?

A. We provide hosted IP-PBX services. Typically we use Snom Devices that can be various based
     on customer requirements.

Q. Why should you choose us for your telephone system needs?

A. Several years of expertise in managing PBX for large enterprise customers with hundreds
    of users in multi branch environments.

-   Great expertise in managing IT for small and medium sized customers.
-   Best breed of hosted technology and services in the market.
-   Ability to support each customers needs.
-   A commitment to our customers satisfaction.

Q. How do you charge for your services?

A. Setup fee per extension, includes configuration and initial setup based on type of services requested.
    Monthly fee based on extensions and services. Temporary solutions are available :
    Construction sites, temporary call centers, and emergency services.

Q. What type of installation services and support do we provide?

A. Based on the reason for the requirement of services and the level of IT proficiency of the
    customer, we can provide additional levels of Implementation services:

-   Ongoing maintenance and monitoring services are available.
-   Project management services are available for new office, relocation and reorganization processes.
-   Inventory, analysis and reporting of voice and data infrastructure
-   De-commissioning circuits and other services and follow-up
-   Network design and relocation management services.
-   Network design, cabling and implementation.
-   End to end solutions available.


LONG DISTANCE

Q. What carrier's do we represent?

A. ALL and NONE: We are carrier agnostic. Our solutions comes with default carrier services
    provided by a combination of Tier I and II carriers enabling best quality and unbeatable prices all
    around for US and International.  We work with all carriers.

Q. What kind of volume discounts do we provide?

A. We provide termination services for US and international at WHOLESALE prices.
-   For business customers we provide unlimited local and long distance
-   Discounts are available on more than 50 extensions and term commitments.

Q. How long does it take to switch to our plan / set up a new plan?

A. 1-2 weeks based on complexity, local number portability issues. New lines can be
     provisioned immediately. Customer must allow shipping time for receiving IP phones.
     Customer can provide their own phones.